Customer Management
Customer Management

Customer Management

Effective communication to your customers is paramount to the success of your venture. A CRM programme in line with a dedicated customer service centre could be the answer!

How we can help you?

  • Completely unique and tailored application, designed for the management of your project
  • Automated processes allows tailored personalised letters, emails and delivery notes to be sent within your order
  • Each communication can be branded with your information and logo for complete consistency in your process
  • A transparent history allowing you to see the communications between you and your customers at any time
  • Ongoing data verification keeps your customer contact details constantly updated
  • Real time online reporting, allowing you to see what’s happening and when

And why stop there, we can also help provide a focused and responsive customer service centre for your project. Taking the day to day hassle away from you whilst maintaining the brand identity.

How we can assist your customer service?

  • Never would we refer to Hercules (unless agreed to do so) when talking to your customers
  • Provide a unique email address for open transparency of emails sent and received from your customers
  • Respond to all emails within 2 hours, and for those instances when things may go wrong follow through to a successful outcome with an update provided at regular intervals
  • Following through any delivery issues or concerns raised by your customers with the carriers, providing full updates until a successful outcome is reached
  • Provide onsite telephony support to your customers if required, all with online reporting
  • Provide a returns management solution on site, ensuring a great customer experience from start to finish
What our clients have said More Testimonials >

“I would ask customers for a number rating (1 being terrible, 5 being fantastic, for example) just because I want to give you guys 5 stars! 🙂 “

“Hercules has been a great find and we look forward to further building the relationship and working together for a long time to come”

“the team always provides solutions and is really helpful”

“I was the most happy with this service – we had a slight issue where some key documents were not picked up at the scheduled time from our office, thus putting Hercules about 1 day behind. Hercules helped arrange new pick up for these documents and kept the mail out date the same (even though they lost a day with this!). I was so impressed and they eased my stresses by ensuring that the mail out would still occur according to schedule.”

“never missed a deadline”

“They go the extra mile to make sure the packaging is right and personal for you and your company”