Effective communication to your customers is paramount to the success of your venture. A CRM programme in line with a dedicated customer service centre could be the answer!
How we can help you?
- Completely unique and tailored application, designed for the management of your project
- Automated processes allows tailored personalised letters, emails and delivery notes to be sent within your order
- Each communication can be branded with your information and logo for complete consistency in your process
- A transparent history allowing you to see the communications between you and your customers at any time
- Ongoing data verification keeps your customer contact details constantly updated
- Real time online reporting, allowing you to see what’s happening and when
And why stop there, we can also help provide a focused and responsive customer service centre for your project. Taking the day to day hassle away from you whilst maintaining the brand identity.
How we can assist your customer service?
- Never would we refer to Hercules (unless agreed to do so) when talking to your customers
- Provide a unique email address for open transparency of emails sent and received from your customers
- Respond to all emails within 2 hours, and for those instances when things may go wrong follow through to a successful outcome with an update provided at regular intervals
- Following through any delivery issues or concerns raised by your customers with the carriers, providing full updates until a successful outcome is reached
- Provide onsite telephony support to your customers if required, all with online reporting
- Provide a returns management solution on site, ensuring a great customer experience from start to finish