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E-commerce

E-commerce

With the ongoing demand to online shopping, the need is greater than ever to ensure you have a fulfilment partner who can meet and grow with the demands of your business. Hercules have been partnering with businesses for number of years in their e-commerce fulfilment and believe we have a package to suit any business, whether a start up with 1 SKU to a multinational company with 1000’s of SKU’s.

How can we help you?

  • Completely unique and tailored application, design for your project
  • Automated processes allows tailored personalised letters, emails and delivery notes to be sent within your order
  • Integrated order process with your online shopping cart provider (such as shopify)
  • Integrated order fulfilment for delivery to Amazon
  • Branding of all communications with your information and logo for complete consistency and brand recognition
  • Fully integrated dispatch process to advise your customers when their order has been shipped
  • All orders received before 2pm* shipped that same day
  • Complete customer service centre available to deal with those instances when the delivery does not go to plan
  • Returners service available for the odd occasion when goods are returned, this can include a check of stock, confirmation of return and in most instances a resend of the order
  • Real time online reporting, allowing you to see what’s happening and when

 

But your name is Hercules?

Never would we refer to Hercules (unless agreed to do so) when talking to your customers. We would also set up a unique email address for open transparency of emails sent and received from your customers.

Emails and shipping information can be fully branded with your information, it can be as if we do not exist!

What our clients have said More Testimonials >

“I would ask customers for a number rating (1 being terrible, 5 being fantastic, for example) just because I want to give you guys 5 stars! 🙂 “

“Hercules has been a great find and we look forward to further building the relationship and working together for a long time to come”

“the team always provides solutions and is really helpful”

“I was the most happy with this service – we had a slight issue where some key documents were not picked up at the scheduled time from our office, thus putting Hercules about 1 day behind. Hercules helped arrange new pick up for these documents and kept the mail out date the same (even though they lost a day with this!). I was so impressed and they eased my stresses by ensuring that the mail out would still occur according to schedule.”

“never missed a deadline”

“They go the extra mile to make sure the packaging is right and personal for you and your company”