With the ongoing demand to online shopping, the need is greater than ever to ensure you have a fulfilment partner who can meet and grow with the demands of your business. Hercules have been partnering with businesses for number of years in their e-commerce fulfilment and believe we have a package to suit any business, whether a start up with 1 SKU to a multinational company with 1000’s of SKU’s.
How can we help you?
- Completely unique and tailored application, design for your project
- Automated processes allows tailored personalised letters, emails and delivery notes to be sent within your order
- Integrated order process with your online shopping cart provider (such as shopify)
- Integrated order fulfilment for delivery to Amazon
- Branding of all communications with your information and logo for complete consistency and brand recognition
- Fully integrated dispatch process to advise your customers when their order has been shipped
- All orders received before 2pm* shipped that same day
- Complete customer service centre available to deal with those instances when the delivery does not go to plan
- Returners service available for the odd occasion when goods are returned, this can include a check of stock, confirmation of return and in most instances a resend of the order
- Real time online reporting, allowing you to see what’s happening and when
But your name is Hercules?
Never would we refer to Hercules (unless agreed to do so) when talking to your customers. We would also set up a unique email address for open transparency of emails sent and received from your customers.
Emails and shipping information can be fully branded with your information, it can be as if we do not exist!