Customer Relationship Management
Unique CRM application designed and tailored to your exact requirements
Businesses need to make every sales lead count and make every customer feel valued.
A properly configured CRM (Customer Relationship Management) application is an essential aid in growing your sales and ensuring customer retention.
Hercules are able to offer you a complete CRM system and fully manage the processes for you allowing you to get on with the day-to-day running of your business.
Efficient Communication
- Automated processes allows tailored letters and emails to be sent as and when required to your customers.
- A complete transparent history allows you to see communications between you and your customers.
- Ongoing data verification keeps your customer contact details constantly updated.
- Real time reporting, allowing you to see what’s happening and when.
Efficient management of customer relations are vital
Relax in the knowledge that your data is safe and secure with Hercules, certified to ISO9001:2008 quality control and ISO 27001:2005 information security processes.
Want to manage your own CRM?
Hercules can design an application to allow you to do this, we can provide installation of systems, training and ongoing support.
Additional benefits
- Regular data cleansing can ensure accuracy of your customer information at all times.
- Social Economic overlay available, allowing you to target your ideal customers and enhance your information.
- The addition of a Customer Loyalty Programme or Membership Services onto the system can greatly extend your CRM’s functionality.
