Response Management

Managing the day-to-day details of responses to marketing campaigns isn’t something for the faint-hearted.

Your customers expect a great service experience. Your sales and marketing teams expect on-demand access to campaign performance data, to see what’s working and fine tune what isn’t.

Relax – Hercules' Response Management has your multi-channel direct response processing solution. We have the ability and skills in house to assist you in tracking your customer’s activity through a multitude of options, from data capture of coupons, telephone call handling, web based response handling through to providing analytics reporting from online communications.

Hercules can handle responses in a variety of methods including postal, email, fax and telephone.

Add this with order processing, call management, stock control including returns management, and complete pick / pack / ship fulfillment for a complete end to end solution.

Hercules' Response Management service provides well-defined implementation processes and account management to make sure your programs and people get the attention they deserve.

All of our reporting is provided via a secure online facility in real time, keeping you abreast of the campaign success whenever you need to.

So whether it’s a one off campaign to an on-going response programme we can provide you with the assistance needed to make your campaign the success it deserves.