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Customer Management

Effective communication to your customers is paramount to the success of your venture. A CRM programme in line with a dedicated customer service centre could be the answer!

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How we can help you?

  • Completely unique and tailored application, designed for the management of your project
  • Automated processes allows tailored personalised letters, emails and delivery notes to be sent within your order
  • Each communication can be branded with your information and logo for complete consistency in your process
  • A transparent history allowing you to see the communications between you and your customers at any time
  • Ongoing data verification keeps your customer contact details constantly updated
  • Real time online reporting, allowing you to see what’s happening and when

And why stop there, we can also help provide a focused and responsive customer service centre for your project. Taking the day to day hassle away from you whilst maintaining the brand identity.


How we can help

Proven strategies to make your business more profitable

How we can assist your customer service?

  • Never would we refer to Hercules (unless agreed to do so) when talking to your customers
  • Provide a unique email address for open transparency of emails sent and received from your customers
  • Respond to all emails within 2 hours, and for those instances when things may go wrong follow through to a successful outcome with an update provided at regular intervals
  • Following through any delivery issues or concerns raised by your customers with the carriers, providing full updates until a successful outcome is reached
  • Provide onsite telephony support to your customers if required, all with online reporting
  • Provide a returns management solution on site, ensuring a great customer experience from start to finish
More About Us
Our Office
Customer Management
Packing
ISO-9001 ISO-14001 ISO-27001 MHRA
National

Nationwide Services

International

International Delivery

Established

Established in 1991

Staff

Our Trained Staff

Businesses we've already helped grow

“I would ask customers for a number rating (1 being terrible, 5 being fantastic, for example) just because I want to give you guys 5 stars! 🙂 “

“Hercules has been a great find and we look forward to further building the relationship and working together for a long time to come”

“the team always provides solutions and is really helpful”

“I was the most happy with this service – we had a slight issue where some key documents were not picked up at the scheduled time from our office, thus putting Hercules about 1 day behind. Hercules helped arrange new pick up for these documents and kept the mail out date the same (even though they lost a day with this!). I was so impressed and they eased my stresses by ensuring that the mail out would still occur according to schedule.”

“never missed a deadline”

“They go the extra mile to make sure the packaging is right and personal for you and your company”