We are fully aware that our customers need to service their customers for as long as able to do so. To that end, we are working hard to keep safe, strong and at work
Updating our clients on the current situation is key, our latest update is as below:
We will do all we can to keep Hercules up and running each day
We do ask all suppliers/clients and staff to ensure on entering our premises to wash their hands thoroughly.
We also have wipes available for use on the move
Deliveries into Hercules?
All deliveries MUST be booked in via firstname.lastname@example.org
We reserve the right to refuse all deliveries not booked in
Drivers will be reminded to wash their hands before entering our premises
All nonessential/non signed for deliveries can be left at reception
Whilst the majority of us have families and the latest news will put strains on us all, we remain committed to opening our doors whilst remaining safe to do so.
From 23/03 we will put in place our emergency rota, this will see our staff work part of the week from the office and the rest from home.
From a customer point of view nothing will change. The warehouse will continued to be manned also in order to fulfil orders received
Latest Carrier Information available:
Reminder should we see a Lock Down
Emails: Accessed from home will be available and all emails will continue to be answered. Please ensure customer service emails are sent to the designated group (XXXX@hercules.uk.com)
All none essential/general emails can be sent to your contact as current process or sent to email@example.com
Telephones: Our calls divert to mobile at the click of a button. So we can continue to receive calls to our main office number. Should you need emergency contact details are to the left.
Order dispatches: Should the UK find themselves in a ‘lock down’ situation, all orders/distribution will be suspended. Customers are kindly asked to consider having messages on their websites regarding the current and possible situation