Hercules are Open!

We are fully aware that our customers need to service their customers for as long as able to do so.  To that end, we are working hard to keep safe, strong and at work

Updating our clients on the current situation is key, our latest update is as below:

Visiting Hercules?

We will do all we can to keep Hercules up and running each day

We do ask all suppliers/clients and staff to ensure on entering our premises to wash their hands thoroughly.

We also have wipes available for use on the move

Deliveries into Hercules?

All deliveries MUST be booked in via deliveries@hercules.uk.com

We reserve the right to refuse all deliveries not booked in

Drivers will be reminded to wash their hands before entering our premises

All nonessential/non signed for deliveries can be left at reception

School Closure

Whilst the majority of us have families and the latest news will put strains on us all, we remain committed to opening our doors whilst remaining safe to do so.

Home Working?

From 23/03 we will put in place our emergency rota, this will see our staff work part of the week from the office and the rest from home.

From a customer point of view nothing will change.  The warehouse will continued to be manned also in order to fulfil orders received

Latest Carrier Information available:                                   

Royal Mail

https://www.royalmail.com/d8/coronavirus-changes-service

DPD

https://www.dpd.co.uk/content/about_dpd/press_centre/news.jsp

DHL

https://www.dhlexpress.nl/en/corona-update

Reminder should we see a Lock Down

Emails: Accessed from home will be available and all emails will continue to be answered.  Please ensure customer service emails are sent to the designated group (XXXX@hercules.uk.com)

All none essential/general emails can be sent to your contact as current process or sent to enquiries@hercules.uk.com

Telephones: Our calls divert to mobile at the click of a button.  So we can continue to receive calls to our main office number.  Should you need emergency contact details are to the left.

Order dispatches: Should the UK find themselves in a ‘lock down’ situation, all orders/distribution will be suspended.  Customers are kindly asked to consider having messages on their websites regarding the current and possible situation

Fulfilment services - our van