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Hercules

Specialising in e-commerce pick, pack and despatch from our sites on the outskirts of Peterborough, Hercules can help you grow by ensuring your orders are efficiently picked, personally packed, and delivered on time to your customers, leaving you time to grow and launch your business to a wider audience.

We have years of experience in all aspects of e-commerce and mailing fulfilment, with a simple yet effective approach, so from pick and pack through to customer service and/or returns management we can help.

 

Pick, Pack & Despatch

From receipt to customer within 24 hours*

Shipping

Quick & simple worldwide distribution

Pick, Pack & Despatch barcode scanning

Barcode Picked for accuracy

Pick, Pack & Despatch

Online visibility of your orders and stock

Hercules Office Team Hercules Office Team

Join our online customers and let us help you free up time to launch into the next level

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Integration at the touch of a button

We can integrate with systems at lightning speed, enabling you to always be able to view your orders throughout every stage on our online platform.  From ‘new order’ through to despatched and at a click of the button you can even view full online tracking.

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Customer Service made simple

With our Customer Service team at the forefront of the day-to-day communications  with your customers, from where is my order through to can I cancel, we can answer, thus allowing you to see yet more free time to explore and launch your business to the next level!

Email communications and telephones are amongst the options open to you to explore further with us.

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Quick & Easy Returns

Handling returns is part and parcel of online ordering, we provide our customers with a variety of options including returns processing and freepost postal opportunities utilising our own accounts for speed and ease.

Why choose us?

Our team - friendly and there for you always, from Customer Service support to a how do I do. The team remain on hand all day every day

With no minimum order quantity, we are able to give you the support and guidance to help your brand 'take off'

Our fulfilment process, is fully integrated, barcode picked and verified for both speed and accuracy

We add that personal touch, from hand written notes in orders through to personal emails to customers.

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Testimonials

Have a read of just some of our reviews from our superb customers who have grown with us over the years

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“I would most likely put myself in the category of a ‘fussy’ and ‘high maintenance’ client. We produce high-end art books that are shipped all around the world. How they arrive to customers is critical to the success of our business. Over the last 3 years, Hercules have worked alongside us and fully understood the level of quality needed in the whole ordering process – right from customer service, to pick/pack, to delivery. Together, we’ve gradually improved things, little by little over the years and to this day still look at ways we can do things better, I love that. We regularly get comments from our customers about how their book has arrived and how amazing the packing was.

 

Something that is hard to come by with a fulfilment house is trust. The fact that I can get on with running my business and not have to worry about the fulfilment of our books is a complete game changer. I would not hesitate to recommend Hercules.”

 

 

Sam Dyer, creative director, Bitmap Books.

We have been working with Hercules for almost 2 years now and frankly we could not be happier with the service and the help that they provide – and it is always done in a very professional and friendly way. Great company, great people – highly recommend them.

Graeme @ Enhanced Recovery

After doing research we discovered Hercules and found them to be exceptional in support and guidance for our start up indie beauty brand, Beauty Edit Mayfair. They have helped us throughout the process with executing orders, sourcing shipping materials, and general shipping enquiries. They’re approach to customer service is very personable which has been a wonderful experience for our team and makes communication smooth and convenient. This is a fulfilment company that we would highly recommend.

Kirsty @ Beauty Edit Mayfair

Sampling represents a vitally important pillar in our brand activation and Hercules have be instrumental in us automating and simplifying that process, allowing us to better effectively reach our audience and deliver successful campaigns.

Matt

After years of frustration with contract warehouse providers, we moved to Hercules Direct Marketing in 2019.  To our surprise and delight, the reality of working with them is at least as good as the marketing claims.  We are freed up to focus on building our business.  They are simply outstanding.

Adam @ Edel Immersys

Our business relies on Hercules to deliver our client and members an excellent service. Hercules continues to meet and exceed our expectations. Thanks to Hercules our operation runs seamlessly.

Since I have been working with them, I never experienced any miscommunications or problems. If anything, they have played a huge part in improving our services.

Recently, we have reached out with an initiative to be more eco-friendly, and they have gone above and beyond to make our initiative a reality.

Lucila @Buchanan