Returns are a given and even more so now with the increase in online ordering.
Returns can take up valuable time, space and resources however our Returns Team are efficient and can help manage these for you.
We provide a variety of options including use of our free-post address for quick and easy returns through to processing, quality checking and repacking of items for resale. All of which is visible with just a few clicks of the button, from number of returns per day/week/month or even hour through to how many exchanges were actioned by the Hercules Team as opposed to refund requests referred back for actioning.
For those items returned damaged or faulty
We will keep you fully up to speed here too, including photos. Such items are never repacked or sold, they will be handed back to you or destroyed, whichever you prefer!
Speedy Returns processing too
We handle returns each and everyday and wherever possible you will see these processed on the day of receipt – at most within 48hours of receipt.
Have a read of just some of our reviews from our superb customers who have grown with us over the years
Hercules have not only continued to meet our expectations but have gone above and beyond to ensure our clients and members receive excellent service. Since joining the team, Hercules have executed various complex projects but provide around the clock service to solve any issues that arise. Throughout our partnership Hercules have worked to improve our processes such as creating internal documents to track project progress. We are incredibly thankful to work alongside such an attentive, detail-oriented and efficient team.
We have been working with Hercules for almost 2 years now and frankly we could not be happier with the service and the help that they provide – and it is always done in a very professional and friendly way. Great company, great people – highly recommend them.
Graeme @ Enhanced Recovery
After doing research we discovered Hercules and found them to be exceptional in support and guidance for our start up indie beauty brand, Beauty Edit Mayfair. They have helped us throughout the process with executing orders, sourcing shipping materials, and general shipping enquiries. They’re approach to customer service is very personable which has been a wonderful experience for our team and makes communication smooth and convenient. This is a fulfilment company that we would highly recommend.
Kirsty @ Beauty Edit Mayfair
Sampling represents a vitally important pillar in our brand activation and Hercules have be instrumental in us automating and simplifying that process, allowing us to better effectively reach our audience and deliver successful campaigns.
After years of frustration with contract warehouse providers, we moved to Hercules Direct Marketing in 2019. To our surprise and delight, the reality of working with them is at least as good as the marketing claims. We are freed up to focus on building our business. They are simply outstanding.
Adam @ Edel Immersys
Our business relies on Hercules to deliver our client and members an excellent service. Hercules continues to meet and exceed our expectations. Thanks to Hercules our operation runs seamlessly.
Since I have been working with them, I never experienced any miscommunications or problems. If anything, they have played a huge part in improving our services.
Recently, we have reached out with an initiative to be more eco-friendly, and they have gone above and beyond to make our initiative a reality.