Pick, Pack & Despatch

E-commerce Pick & Pack

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E-Commerce Pick and Pack made simple

As an online retailer, you have little time as it is, so why over work yourself, when we can help, allowing you TIME to GROW and LAUNCH the business even further rather than manage and despatch the orders.  We pride ourselves in the pick and pack process we do.  We are a little different as those extra touches you would do, we do too.  From hand written notes to a spritz of perfume. Nothing is too much trouble and all whilst remaining cost efficient.

All of our integration is seamless and will allow YOU to stay in control, from viewing order statuses, tracking, through to any queries during the process.  The system allows you to view, edit and even amend as needed all with a few clicks of a button

Our System Integrates With The Following:

Not on the high street

Receiving the orders

  • Fully integrate your system with ours.  We can connect to all the main shopping platforms as was as a few of the more bespoke/unknown
  • Integration can be completed in as little as 15 minutes, including allowing you access to view stock, orders & much more
  • Once integration is complete orders will be automatically synchronised between us with shipping updates and despatch confirmations to end customers with no human intervention

Order Picking

Orders are currently picked 5 days a week (Monday to Friday) and all our customers have a same day cut off for despatch as standard.

To enable us to facilitate this, orders are picked and packed using a double barcode verification process with scanners at employee level so we can set the right task to the right operator.  Each operator can view the items at SKU level allowing for quick and thorough order picking.


Products of all shapes, sizes & destinations

We do not discriminate on the size, shape & destination of the order (within the guidelines of the carriers of course), we have been known to pack a vast variety of items including:

  • Books & Magazines
  • Make up/Beauty Products
  • Clothing/Swimwear
  • Tableware
  • Birthing resources/Teaching Materials

to name but a few…. we also deliver throughout the world from small document size packages through to pallets!

We will work with you to find the most suitable way of picking and packing your order to make sure your customer receives their order and leaves a 5* review for you.


Minimum order volume?

At Hercules we do not set a minimum order volume, but we do have a set fixed monthly fee for storage & customer management which is applied to the account.  We ideally like to see a minimum of 25 orders per week.



Orders can be picked, packed and despatched in the same day sometimes within the hour of being placed!

You will always be fully up to speed with the status of the order by the online portal. We can even send an email notification to you once despatched if you wish!

Orders can be followed from the status of new, awaiting picking through to packed and despatched.  It doesn’t stop there, from the click of a button you can see real time tracking (if selected) and raise/view any queries which may occur on the order journey from checkout to customer receipt.

Testimonial Icon

Have a read of just some of our reviews from our superb customers who have grown with us over the years

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“I would most likely put myself in the category of a ‘fussy’ and ‘high maintenance’ client. We produce high-end art books that are shipped all around the world. How they arrive to customers is critical to the success of our business. Over the last 3 years, Hercules have worked alongside us and fully understood the level of quality needed in the whole ordering process – right from customer service, to pick/pack, to delivery. Together, we’ve gradually improved things, little by little over the years and to this day still look at ways we can do things better, I love that. We regularly get comments from our customers about how their book has arrived and how amazing the packing was.


Something that is hard to come by with a fulfilment house is trust. The fact that I can get on with running my business and not have to worry about the fulfilment of our books is a complete game changer. I would not hesitate to recommend Hercules.”



Sam Dyer, creative director, Bitmap Books.

We have been working with Hercules for almost 2 years now and frankly we could not be happier with the service and the help that they provide – and it is always done in a very professional and friendly way. Great company, great people – highly recommend them.

Graeme @ Enhanced Recovery

After doing research we discovered Hercules and found them to be exceptional in support and guidance for our start up indie beauty brand, Beauty Edit Mayfair. They have helped us throughout the process with executing orders, sourcing shipping materials, and general shipping enquiries. They’re approach to customer service is very personable which has been a wonderful experience for our team and makes communication smooth and convenient. This is a fulfilment company that we would highly recommend.

Kirsty @ Beauty Edit Mayfair

Sampling represents a vitally important pillar in our brand activation and Hercules have be instrumental in us automating and simplifying that process, allowing us to better effectively reach our audience and deliver successful campaigns.


After years of frustration with contract warehouse providers, we moved to Hercules Direct Marketing in 2019.  To our surprise and delight, the reality of working with them is at least as good as the marketing claims.  We are freed up to focus on building our business.  They are simply outstanding.

Adam @ Edel Immersys

Our business relies on Hercules to deliver our client and members an excellent service. Hercules continues to meet and exceed our expectations. Thanks to Hercules our operation runs seamlessly.

Since I have been working with them, I never experienced any miscommunications or problems. If anything, they have played a huge part in improving our services.

Recently, we have reached out with an initiative to be more eco-friendly, and they have gone above and beyond to make our initiative a reality.

Lucila @Buchanan