The smart choice to help grow and support your customer feedback
One of the key services we provide is support, from email & telephone support for you through to front line customer service on your behalf, direct to your customers. We have this under control allowing valuable time for you to refocus your time from the “what happened there” to the “what are we going to make happen now”.
Supporting your brand by Customer Service
We provide front line customer service duties to you as a given, however we also, can help relieve the day to day stresses of keeping the email box manageable and the phone from being too hot to handle, by answering your customers questions or concerns via a variety of methods which include (but not limited to):
Telephony support/product information
Don’t take our word for it, one of our clients has recently stated:
After years of frustration with contract warehouse providers, we moved to Hercules Direct Marketing in 2019. To our surprise and delight, the reality of working with them is at least as good as the marketing claims. We are freed up to focus on building our business. They are simply outstanding.